{"id":1103,"date":"2020-01-17T15:53:09","date_gmt":"2020-01-17T13:53:09","guid":{"rendered":"https:\/\/www.bilingue2jobs.ch\/?p=1103"},"modified":"2020-01-17T15:53:09","modified_gmt":"2020-01-17T13:53:09","slug":"managing-consultant-en-fr-0117-01","status":"publish","type":"post","link":"https:\/\/bilingue2jobs.ch\/de\/managing-consultant-en-fr-0117-01\/","title":{"rendered":"Managing Consultant (EN, FR) 01\/17-01"},"content":{"rendered":"

<\/p>\n

Managing Consultant (EN, FR) 01\/17-01<\/h1>\n\n\n\n\n
Taux d’occupation<\/strong><\/td>\n80% -100%<\/td>\n<\/tr>\n
Lieu(x) de travail<\/strong><\/td>\nNeuch\u00e2tel, Lausanne, Berne<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Connaissances professionnelles\/Parcours professionnel<\/h2>\n
    \n
  • Owner of the Incident, Problem, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required<\/li>\n
  • Defined and maintained Service Catalogue including service level agreements (SLAs) related to the IT services being delivered<\/li>\n
  • Built & maintained effective relationships with business managers, stakeholders and end users<\/li>\n
  • Partnered with 3rd party suppliers to look for new solutions to improve the services being offered to the business as part of a constant improvement program.<\/li>\n
  • Collaborated with internal teams to capture & deliver IT initiatives \/ projects to improve the business.<\/li>\n
  • Ensured Service Desk reports provided to an agreed schedule, trends monitored and remedial actions taken<\/li>\n
  • Mentored & supported the development of IT staff to enable them to reach their full potential within the IT group.<\/li>\n
  • Directed and maintained CMDB for license, warranty, and service agreements for clients\u2019 IT hardware \/ software assets. \u2022 Initiated and developed centralisation of affiliate stock, leading to a >10% improvement in CMDB accuracy through improved efficacy of stock handling and management.<\/li>\n
  • Supervised full life cycle management of 10,000+ IT hardware assets, including PCs, IP, and mobile telephones.<\/li>\n
  • Proactively supervised IT inventory scans and auditing reports to ensure effective hardware and software reporting.<\/li>\n
  • Coordinated and supervised several IT-related projects, including large-scale PC refresh rollouts and Windows 7 migrations for more than 1,800 machines.<\/li>\n
  • A agi comme point de contact principal entre le service d’assistance centralis\u00e9 et les \u00e9quipes locales de support informatique.<\/li>\n<\/ul>\n
    \n

    Exp\u00e9rience<\/h2>\n
      \n
    • 2016-2020\u00a0Co-Founder \/ Digital Advisor<\/li>\n
    • 2015-2016\u00a0Service Delivery Manager<\/li>\n
    • 2012-2014\u00a0Managing Consultant<\/li>\n
    • 2009-2012\u00a0Support Desktop Engineer<\/li>\n
    • 2006-2009\u00a0Service Desk Team Leader<\/li>\n
    • 2002-2005\u00a0Systems Engineer<\/li>\n<\/ul>\n
      \n

      \u00c9ducation<\/h2>\n
        \n
      • 2011-2014\u00a0University Of Liverpool, Online MSc in Internet Systems (with Distinction)<\/li>\n
      • 1997\u00a0Leeds University Leeds, England BSc (Honours) in Biochemistry and Molecular Biology<\/li>\n<\/ul>\n
        \n

        Langues<\/h2>\n
          \n
        • English (Mother Tongue)<\/li>\n
        • French (Conversational, Level B2 [Written & Oral])<\/li>\n<\/ul>\n

          <\/p>","protected":false},"excerpt":{"rendered":"<\/p>\n

          Managing Consultant (EN, FR) 01\/17-01<\/h1>\n

          Taux d’occupation<\/strong>
          \n80% -100%<\/p>\n

          Lieu(x) de travail<\/strong>
          \nNeuch\u00e2tel, Lausanne, Berne<\/p>\n

          Erfahren Sie mehr<\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"_links":{"self":[{"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/posts\/1103"}],"collection":[{"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/comments?post=1103"}],"version-history":[{"count":3,"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/posts\/1103\/revisions"}],"predecessor-version":[{"id":1106,"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/posts\/1103\/revisions\/1106"}],"wp:attachment":[{"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/media?parent=1103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/categories?post=1103"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bilingue2jobs.ch\/de\/wp-json\/wp\/v2\/tags?post=1103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}