IT Support Specialist (FR,EN) 11/25-01
| Taux d’occupation | [100%] |
| Lieu(x) de travail | [NE,VD,FR,BE] |
Connaissances professionnelles/Parcours professionnel
- Continually improving and updating the IT documentation library
- Create and maintain desktop and laptop images
- Manage and deploy mobile devices (iPhones, iPads and 4G data services)
- Implementing, supporting and maintaining server infrastructure
- Assisting in planning, deployment of hardware and network infrastructure for MRC races, MRC events and PLG Gaming venues
- Planned, managed and successfully rolled out Cisco Meraki switches to 13 venues
- Successfully rollout out Cisco Meraki access points at Head Office
- Successfully rolled out new electronic digital advertising signage
- Successfully rollout out Windows 10 image
- Participated in deploying Office 365 and Microsoft Teams
- Assisted Senior System Administrator with SD-WAN rollout
- Assisted Senior System Administrator to rollout new Data Centre (new Cisco Core & Distribution switches and Nutanix)
- Maintained the store support documentation up to date
- Fixed the Store System hardware and software issues
- Managed and monitored store server performance
- Managed digital signage equipment for all stores
- Assisted the Store Development Team in deploying SAP at Head Office and stores
- Reduced Store System call-queue pre and post SAP in a timely manner
- Successfully managed new store hardware rollout (POS and Office IT equipment)
- Assisted team with testing on EFT Contactless and PCI Compliance
- Created new images for Point of Sale and back office servers
- Tested, implemented and managed EServices rollout (CRM application within POS to enable customer registration to at the tills)
- Assisted with desktops and server deployment for stores
Expérience
- 2015-2019 IT/Infrastructure Support Officer
- 2015 Store Support Analyst | Contracting
- 2012-2014 Store Support Services | Contracting
- 2008-2014 Part-time Senior IT Officer | POS Support Team
- 2011-2012 IT and Network Support Analyst
Éducation
- 2004-2007 BSC Information Technology, Computer Communication Middlesex University, UK
- 2003-2004 Diploma, Information Technology DCDM Business School, Mauritius
Langues
- English (fluent)
- French (fluent)
- Creole (native)