Managing Consultant (EN, FR) 01/17-01
| Taux d’occupation | 80% -100% |
| Lieu(x) de travail | Neuchâtel, Lausanne, Berne |
Connaissances professionnelles/Parcours professionnel
- Owner of the Incident, Problem, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Defined and maintained Service Catalogue including service level agreements (SLAs) related to the IT services being delivered
- Built & maintained effective relationships with business managers, stakeholders and end users
- Partnered with 3rd party suppliers to look for new solutions to improve the services being offered to the business as part of a constant improvement program.
- Collaborated with internal teams to capture & deliver IT initiatives / projects to improve the business.
- Ensured Service Desk reports provided to an agreed schedule, trends monitored and remedial actions taken
- Mentored & supported the development of IT staff to enable them to reach their full potential within the IT group.
- Directed and maintained CMDB for license, warranty, and service agreements for clients’ IT hardware / software assets. • Initiated and developed centralisation of affiliate stock, leading to a >10% improvement in CMDB accuracy through improved efficacy of stock handling and management.
- Supervised full life cycle management of 10,000+ IT hardware assets, including PCs, IP, and mobile telephones.
- Proactively supervised IT inventory scans and auditing reports to ensure effective hardware and software reporting.
- Coordinated and supervised several IT-related projects, including large-scale PC refresh rollouts and Windows 7 migrations for more than 1,800 machines.
- A agi comme point de contact principal entre le service d’assistance centralisé et les équipes locales de support informatique.
Expérience
- 2016-2020 Co-Founder / Digital Advisor
- 2015-2016 Service Delivery Manager
- 2012-2014 Managing Consultant
- 2009-2012 Support Desktop Engineer
- 2006-2009 Service Desk Team Leader
- 2002-2005 Systems Engineer
Éducation
- 2011-2014 University Of Liverpool, Online MSc in Internet Systems (with Distinction)
- 1997 Leeds University Leeds, England BSc (Honours) in Biochemistry and Molecular Biology
Langues
- English (Mother Tongue)
- French (Conversational, Level B2 [Written & Oral])